FAQs - Moving from Personal Email to Business Email
Once the order has expired, we will disable its outgoing mail functionality completely for a period of 30 days. However, POP and IMAP will continue to work, so you will be able to download the existing mails without any issues.
NOTE: No new emails will be received post the suspension.
We have done this, so that clients who are unaware of the change will take notice.
Q. How do we resume the mail services ?
You need to renew the hosting package as per the new billing cycle. Once the package is renewed the outgoing and incoming mail services will be restored instantly.
Q. What if I don't want to renew ?
If you do not wish to renew the hosting package, you need to download the mails on your local machine. Once you have the mails locally, you don't need to do anything further. The expired package will automatically get deleted after 30 days
Q. How do I delete unwanted email accounts ?
You need to renew the email service and then follow the below steps:
Once you have deleted the unwanted email accounts, please contact our Sales team for pro-rata refunds.
Q. How to switch to Free email service ?
There is no direct option of switching from business email to free email service. You will need to do the following: