How to Restore Your cPanel Account
This document explains how to restore your website in WHM.
About cPanel & WHM
The cPanel & WHM product package contains two distinct interfaces. Each interface controls a different aspect of web hosting. It is important that you understand the differences between the two interfaces:
- WHM (WebHost Manager) — WHM allows you to manage your server and the websites on it. It also allows you to manage your server's settings and configuration. WHM is often considered our product package's "backend."
- cPanel — cPanel allows website owners to manage their sites. Website owners can use cPanel to create their websites' email addresses, FTP accounts, web applications, and databases. cPanel is often considered our product package's "frontend."
How do I access cPanel & WHM?
To access cPanel & WHM services through a web browser, follow the directions in our How to Access cPanel & WHM Services documentation.
The WHM Login Screen
What is the root user?
root user is the highest-level system user. As the
root user, you can access and make changes to anything on the system.
How do I restore my old cPanel account?
To restore your cPanel account, obtain a backup archive or a
cpmove file of the old account. Either generate the backup archive in cPanel's (Home >> Files >> Backup), or obtain a
cpmove archive from your hosting provider.
To begin, place your backup archive or
cpmove file in the
/home directory. Use an SFTP client to transfer the file to your server.
For more information about SFTP, read our How to Configure Your SFTP Client documentation.
After you install your SFTP client, open an SFTP connection to your server with your
root login information.
For example, if you use FileZilla, perform the following steps to open an SFTP connection:
- Click File and select Site Manager.
- Click New Site and enter your server's name in the text box.
- Enter your server's IP address in the Host text box.
- Select SFTP - SSH File Transfer Protocol from the Server Type menu.
- Enter root in the User text box.
- Enter the root user's password in the Password text box.
- Click Connect to open an SFTP connection to your server.
Set up SFTP with FileZilla
After you open an SFTP connection to your server, transfer the backup archive or
cpmove file to the server's
/home directory. By default, the archive starts in the
/root directory. To navigate FileZilla, enter the appropriate information in the Local site and Remote site text boxes, or double click the folders that display in the FileZilla interface.
If you use FileZilla, perform the following steps to transfer the backup file:
- Enter /home in the Remote site text box.
- From the interface below the Local site text box, navigate to the directory that contains the archive or
Drag and drop the backup archive or
cpmovefile to the
/homedirectory, on the right-hand side of the interface. The system will transfer your file to the server's
After you move your backup archive or
cpmove file to the correct location, access WHM's Restore a Full Backup cpmove File interface (Home >> Backups >> Restore a Full Backup/cpmove File). Then, enter your old cPanel username in the available text box and click Restore. The system will restore your cPanel account.
The Restore Accounts Interface